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Measuring Performance : Using the new metrics to deploy strategy and improve performance| Media: | Paperback | | Author: | Bob Frost | | Publisher: | Measurement Intl | | Release date: | 15 December, 2000 | | Our price: | $9.95 |
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| Measuring Performance : Using the new metrics to deploy strategy and improve performance |
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Average rating:  |
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Easy to read, but superficial |
If you know nothing about performance management this is your book. Simple, large letters, wide spacing and easy to read. A lot of general information together.
But if you are somewhat equiped in the field: don't buy this book. Not worth the trouble of buying. |
| Measuring Performance : Using the new metrics to deploy strategy and improve performance - Bob Frost |
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Good foundation book |
| This primer presents the topic of measures in plain language, explaing how measures give leaders leverage to create change and produce better results. I found this book very useful in explaining the fundamentals of good measures and giving a rationale for improving measures to my clients. Well done! |
| Bob Frost - Measuring Performance : Using the new metrics to deploy strategy and improve performance |
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Metrics: why bother? |
| This was the question many of our service line leaders asked when the CEO told us we would collect, analyze, and report our service metrics to the Board of Directors. The problem was that very few persons understood what was meant by the term "metrics". Dr. Frost does an excellent job of explaining the importance of measuring performance to improve efficiency, meet regulatory standards, improve communication, improve safety, and serve as a basis for recognition and achievement. In just over 90 pages and two hours, I was convinced that I could make a difference in my organization by understanding and using metrics. Precise and clear explainations of the terms "balanced scorecard", and "key performance measures" served as catalysts to help me decide what to measure and how to do it. This is an excellent primer for the more rigorous study of measurement and metric design. |
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